At Fylfot Software Pvt Ltd ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Secure VPN Unlimited (the "Service").
We operate a strict no-logs policy. We do not track, collect, or store your browsing activity, connection logs, or any data transmitted through our VPN servers.
1. Information We Collect
1.1 Information We DO NOT Collect
We do not collect or log:
- Your browsing history
- Traffic data or DNS queries
- Connection timestamps
- IP addresses used while connected to our VPN
- Bandwidth usage
- Session information
1.2 Information We DO Collect
To provide and improve our Service, we collect minimal information:
- Account Information: Email address and payment information (processed through third-party payment processors)
- Device Information: Device type, operating system version, and app version for troubleshooting
- Aggregate Analytics: Anonymous usage statistics such as total bandwidth used across all users (not tied to individual accounts)
- Customer Support Data: Communications you send to us for support purposes
2. How We Use Your Information
We use the minimal information we collect to:
- Provide, maintain, and improve the Service
- Process your subscription and payments
- Respond to your inquiries and provide customer support
- Send important notices about the Service
- Detect and prevent fraud or abuse
- Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
- Service Providers: Third-party companies that help us operate the Service (e.g., payment processors, hosting providers) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
- Protection: To protect our rights, property, or safety, or that of our users or the public
4. Data Security
We implement industry-standard security measures to protect your information, including:
- AES-256 encryption for VPN connections
- Secure servers in multiple jurisdictions
- Regular security audits and updates
- Limited employee access to personal data
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and data
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain data processing activities
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at support@fylfotsoftware.com.
6. Data Retention
We retain your account information for as long as your account is active or as needed to provide the Service. After account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
8. Children's Privacy
Our Service is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
10. Advertising and Third-Party Ads
Our mobile application uses Google AdMob to display advertisements.
Information Collected by AdMob
Google AdMob may collect and process information such as:
- Advertising ID
- Device information
- Approximate location
- Interaction with ads
This information is used to serve personalized or non-personalized ads, depending on your consent and local laws.
Consent for EEA and UK Users
For users in the European Economic Area (EEA) and the United Kingdom, ads are shown only after obtaining your consent through Google's User Messaging Platform (UMP). You may change or withdraw your consent at any time through the app settings or device privacy settings.
Opt-Out Options
You can opt out of personalized advertising by visiting Google Ads Settings: https://adssettings.google.com
For more information on how Google uses data, please visit: https://policies.google.com/privacy
11. Cookies and Tracking Technologies
We use minimal cookies and tracking technologies on our website for essential functionality and analytics. You can control cookies through your browser settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Fylfot Software Pvt Ltd
Email: support@fylfotsoftware.com
14. Jurisdiction-Specific Rights
For EU/EEA Users (GDPR)
Under the General Data Protection Regulation, you have additional rights including the right to lodge a complaint with your local data protection authority.
For California Users (CCPA)
California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information (note: we do not sell personal information).